Terms & Conditions


terms & conditions

Definitions and Interpretation

In these terms and conditions unless the context otherwise requires:

  1. a) ‘Buyer’ means the person named as the Buyer in the Sales Order, Invoice or Quotation.
  2. b) ‘Goods’ means the items and any services provided by the Seller to the Buyer.
  3. c) ‘Quotation’ means the form, lender or quotation submitted by the Seller to the Buyer which are subject to these terms and conditions.
  4. d) ‘Seller’ means Temperature Design Pty Ltd.
  5. e) The expression ‘Person’ includes an individual, the estate of an individual, a body politic, a corporation, an association (incorporated or unincorporated) and a statutory or other authority.


Terms of Payment

Unless otherwise stated by the Seller in writing, Terms of Payment are:

  1. a) Orders relating to stocked goods require an order confirmation with full payment to secure the order and arrange delivery.
  2. b) All goods remain the property of Temperature Design until delivered to the Buyer.
  3. c) Interstate and local deliveries require invoice balance paid in full prior to despatch.
  4. d) Credit card payments are accepted for Visa and Mastercards only. Surcharges are controlled by PayPal and their surcharges which are listed here.



Shipment and Delivery

  1. a) Upon acceptance of an order, the Seller may confirm the period of shipment or delivery and must notify the Buyer of any variation from the quoted period.
  2. b) A quoted delivery period will only commence on the date the Buyer makes final payment.
  3. c) The Seller may extend the delivery period if any variation is made.
  4. d) The Seller will not accept any liability or responsibility for delays in the delivery of goods.
  5. e) The Seller will not accept any liability or responsibility for damage to pre or post assembled items in the delivery of goods.
  6. f) If the goods are ready by the original requested date and the buyer is not ready to receive the goods, the seller may apply storage fees based on the cubic meterage of the goods.
  7. g) The Buyer must provide details to the Seller of any site conditions or restricted access which may affect the Seller’s ability to deliver the goods safely and without damage.
  8. h) On arrival at the agreed delivery address, the Seller (and/or any subcontracted delivery team) reserves the right to refuse delivery based on site conditions and/or restricted access.


Part Deliveries, Substitute Goods, Supply

  1. a) The Seller reserves the right to make part deliveries of any order and each part delivery shall constitute a separate sale of goods upon these terms and conditions and may be invoiced separately.
  2. b) Unless agreed to the contrary in writing, the Seller reserves the right to supply an alternative or substitute product when necessary.
  3. c) The Seller reserves the right to suspend or discontinue the supply of goods to the Buyer without being obliged to give any reason for its action.
  4. d) The Buyer can request part deliveries at additional cost to an additional delivery fee.



Buyer’s Cancellation

  1. a) Unless otherwise agreed in writing, the Buyer shall have no right to cancel an order which has been accepted by the Seller.
  2. b) If agreed and a cancellation is approved, a 30% cancellation fee may apply to the full invoice.


Delivery and Title

  1. a) Delivery shall be deemed to be made when the Goods are delivered to the place specified in the Quotation or Purchase Order.
  2. b) Title of the Goods and to each part thereof shall not be transferred to the Buyer until the total purchase price and any other sums due to the Seller under these Terms and Conditions, including any late payment charge payable hereunder has been duly paid.
  3. c) Payment shall be deemed not to have been made until after any monies payable otherwise than by cash have been duly collected by the Seller.
  4. d) Unless or until such payment is made;
  5. The Buyer will hold the Goods and any monies received by the Buyer in respect of the sale or disposal of them (or if any part of the whole thereof has been damaged or destroyed, an insurance or other compensation monies received) on trust for the Seller; and
  6. The Buyer shall store the Goods or hold such monies in such manner as to show clearly that they are the property of the Seller.
  7. e) The Buyer irrevocably authorises the Seller at any time to enter onto any premises upon which:
  8. The Seller’s goods are stored or held for the Seller to inspect on request from the Buyer.
  9. If the Buyer is in default under these Terms and Conditions, to reclaim the goods.

iii. The Buyer’s records pertaining to the goods are held, to inspect and copy such records.

  1. f) The risk in the Goods shall pass to the Buyer upon delivery. Buyer accepts the responsibility for insurance from that time notwithstanding the Buyer does not become the owner of the Goods until payment in full.
  2. g) If the Buyer delays delivery and installation of the Goods for any reason whatsoever the Seller shall be entitled to charge a reasonable fee for storage of the Goods in respect of each day that the delivery and installation of the Goods is delayed past the agreed delivery date. If the Seller attempts delivery of the Goods and it is discovered that the delivery site is not ready for installation of the Goods and the Seller is required to return the goods back to its own premises and subsequently re-deliver the Goods to the Buyer, the Seller shall be entitled to charge a reasonable fee to recover the additional transport and storage costs.


Inspection and Acceptance

  1. a) The Seller reserves the right, without notice, to modify (by up to 10%), the design and construction of each product.
  2. b) The Buyer shall inspect all goods upon delivery. Accepting the goods is an acceptance of the condition in which they are delivered. If the goods are damaged when delivered, the Buyer must refuse goods.
  3. c) The Buyer shall within forty-eight hours of delivery, give notice to the Seller of any matter or thing in which the Buyer alleges that the goods are not in accordance with the Buyer’s order.
  4. d) Failing such notice and to the extent permitted by statute, the goods and their condition shall be deemed to have been delivered and accepted by the Buyer.



  1. a) The warranty period commences when;
  2. All goods have been delivered, accepted by the Buyer and paid in full.
  3. Where required, the installation has been signed off by the Buyer’s representative.
  4. b) The Seller warrants its furniture products for a minimum 2 year period, and lighting products for a minimum 3 year period. Contact Temperature Design for further details.
  5. c) Warranty periods apply to structural workmanship only and are subject to normal commercial and residential conditions.
  6. d) For a warranty query, a Temperature Design representative will conduct an inspection of any item questioned within the warranty period to assess the nature and grounds of fault.
  7. e) The Seller will repair or replace with a comparable product, or component which has failed within the warranty period. This warranty extends only to the original Buyer.
  8. f) To the extent allowed by law, any implied warranties including any warranty of merchantability or fitness for a particular purpose are limited. The Seller shall not be liable for loss of time, inconvenience, commercial loss, incidental or consequential damages.
  9. g) The Buyer may be required to supply a proof of purchase. This is at the Sellers discretion.
  10. h) The Buyer is obligated to ensure all recommended care and maintenance is carried out regularly (refer to www.temperaturedesign.com.au).






  1. i) Warranty periods do not cover:
  2. Goods which have been; improperly treated or neglected, exposed to the elements i.e. scratching, scuffing, dinting, staining, chipping, fading, accidental damaged, or normal wear and tear.
  3. Natural variations or movement occurring in materials i.e. end checking, corrosion, discolouration, rust spots.

iii. Colourfastness or matching of colours, grains or textures of these natural materials or textiles.

  1. Upholstery (if applicable to the item). A separate warranty should be obtained from the textile supplier.
  2. Products that have not been assembled, installed or operated to the instructions.
  3. Products that have been repaired, serviced or altered by an unauthorised person.

vii. Damage by carrier, beyond the first point of delivery.

viii. Damage caused by external parties.

  1. Transportation of product(s) for warranty replacement or repair.


Default of Buyer

  1. a) If the Buyer defaults by non-payment or non-performance of any obligations under this Agreement of if any proceedings under any bankruptcy, liquidation or insolvency laws are commenced by or against the Buyer, the Seller will have the right to exercise any one of the following remedies:
  2. Declare all unpaid charges to be immediately due and payable;
  3. Require the Buyer to make available all documentation and to assemble such parts of the Goods provided hereunder which has not been paid for and to make the same available at a time and place reasonably convenient to the Seller.

iii. Take possession without demand or notice (the right to demand or notice the Buyer hereby expressly waives) of all parts of the Goods as yet unpaid for.

  1. Sell, leave or otherwise dispose of the Goods publicly or privately;
  2. Terminate the Agreement in whole or in part and /or;
  3. Pursue any other remedies existing at law or in equity.
  4. b) In addition to any other payment obligations hereunder the Buyer agrees to pay to the Seller all costs and expenses including reasonable legal fees and costs incurred by the Seller in exercising any of its rights and remedies.


Copyright of Design

The Buyer agrees that any design, drawing, investigations, bills of material, software, date and general material, etc carried out by the Seller specifically associated with the subject of the quotation remains the intellectual property of the Seller.


The Seller undertakes not to disclose at any time any commercial, personal or technical details associated with the purchase order.

Work Site Conditions

  1. a) Access: The Buyer undertakes to provide access to the site as necessary within good time. The Seller is to give reasonable notice of time of commencement on site. The Seller is to advise immediately of any problems with access to the site.
  2. b) If the site is deemed “unsafe” by the Seller, the Seller reserves the right to refuse entry.


Force Majeure

If in the performance or observance of its obligations the Seller is prevented, restricted or affected by reason of a force majeure including strike, lock out, industrial dispute, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond reasonable control of the Seller, the Seller may in its absolute discretion give prompt notice of such cause to the Buyer whereupon the Seller is excused from such performance or observances to the extent of such prevention, restriction or affection.

Personal Property Securities Act 2009 (“PPSA”)

  1. a) In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.
  2. b) Upon assenting to these terms and conditions in writing, the Buyer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by the Seller to the Buyer.
  3. c) The Buyer undertakes to duly inform and update the Seller of any change of circumstances relevant to the goods supplied.
  4. d) The Seller and the Buyer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.
  5. e) The Buyer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.


  1. f) Unless otherwise agreed to in writing by the Seller, the Buyer waives their right to receive a verification statement in accordance with section 157 of the PPSA.
  2. g) The Buyer must unconditionally ratify any actions taken by the Seller under clauses 8.3 to 8.5.
  3. h) Subject to any express provisions to the contrary, nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.


Governing Law

These terms and conditions and any contract including them shall be governed by the law of the State or Territory in which the Seller accepts the Buyer’s orders and the Seller and Buyer submit to the jurisdiction of the Courts of that Steve or Territory of Australia.

Return Policy

  1. a) The Seller does not cover transport or freight costs incurred with the return of any goods.
  2. b) Items specified for return must be itemised and submitted for the Seller to approve the identity of the goods.
  3. c) No returns will be accepted on customised goods.
  4. d) If requested after 3 business days from the time of delivery, approved returns will incur a 30% cancellation fee of the total invoice.


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